Privacy Policy - Eyadat

Last updated: 25 July 2026

This Privacy Policy explains how Syed Faheez ("Prime Link," "we," "us") handles information in connection with the Eyadat mobile application ("the App"). The App is a business tool provided to clinics and their authorized staff (clinic owners and their designated team members) to help them oversee their clinic's AI-assisted reception activity.

If you have questions about this policy, contact us at syedfaheez@gmail.com.

Who the App is for

Eyadat is a business-to-business application intended for use by authorized staff of clinics that have engaged Prime Link's services. It is not intended for use by the general public or by patients. Each user accesses only the data belonging to their own clinic.

Information we process

The App gives an authorized clinic user access to information relating to their own clinic only, which may include:

• Account information - the email address and role of each clinic user, used to sign in and to control what that user can see and do.
• Clinic operational data - records generated by the clinic's AI reception service, such as appointment requests, leads, message and call activity counts, and AI-generated summaries of conversations.
• Patient-derived conversation data - summaries and metadata of conversations between the clinic's reception service and people who contact the clinic. Contact phone numbers associated with these conversations are stored in a hashed (irreversibly transformed) and/or masked form; the App does not display raw patient phone numbers.
• Change requests - information a clinic user submits to Prime Link to request changes to their clinic's configuration (where that feature is enabled).

We process this information on behalf of the clinic, so that the clinic's authorized users can oversee and manage their own reception activity.

How information is protected

• Tenant isolation. Each clinic's data is logically separated. An authorized user can access only their own clinic's records. This separation is enforced at the database level.
• Restricted access. The App connects to our systems using a restricted, low-privilege access role. It cannot reach other clinics' data or administrative systems.
• Hashed and masked identifiers. Patient phone numbers are stored hashed and/or masked rather than in raw form.
• Encrypted transport. Communication between the App and our servers uses standard encrypted connections (HTTPS/TLS).
• Authentication. Access requires a valid login. Users are responsible for keeping their credentials confidential.

How we use information

We use the information described above only to:

• Authenticate users and enforce their role and permissions.
• Display the clinic's own operational and reception data to that clinic's authorized users.
• Process change requests a clinic user submits to Prime Link.
• Maintain the security and reliability of the service.

We do not sell personal information. We do not use this information for advertising.

Sharing

We do not share clinic or patient-derived data with third parties for their own purposes. Information may be processed by infrastructure and service providers that host and operate our systems on our behalf (for example, cloud hosting and database providers), under obligations to protect it. We may disclose information where required by law or to protect the rights, safety, and security of users and our service.

Data retention

We retain clinic operational and reception data for as long as the clinic remains an active customer and as needed to provide the service, and thereafter as required for legitimate business or legal purposes. Clinics may contact us regarding retention or deletion of their data.

The clinic's role

The clinic that engages our service determines what data is collected through its reception activity and how it is used within its own operations. Requests from individuals (including patients) about their personal data should generally be directed to the clinic they contacted. We will support clinics in responding to such requests as appropriate.

Your choices

Authorized clinic users may contact us at syedfaheez@gmail.com to ask questions about this policy, request information about the data accessible through the App, or raise a concern.

Children

The App is a business tool for clinic staff and is not directed to children.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by notice to clinics.